# Contact & Support — Thockly

> Official contact channels, technical support, billing inquiries, and company information for Thockly.

- **Website:** https://thockly.app/contact
- **Canonical:** https://thockly.app/contact
- **Primary Support Email:** support@thockly.app
- **Issue Tracker & Feature Requests:** [GitHub Issues](https://github.com/zioder/thockly-releases/issues)
- **Public Releases:** [GitHub Releases](https://github.com/zioder/thockly-releases)

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## Support Channels

### 1. Technical Support & Bug Reports
For bug reports, audio latency issues, or feature requests:
- Open an issue on our [GitHub Repository](https://github.com/zioder/thockly-releases/issues).
- Include your Windows version (e.g., Windows 11 23H2), audio output device, and any steps to reproduce.
- Response time: Typically within 24–48 hours.

### 2. Billing & License Key Inquiries
Purchases and license activations are processed by **Lemon Squeezy**, our merchant of record:
- Lost license key: Check your receipt email from Lemon Squeezy or look up your order via Lemon Squeezy customer portal.
- Billing, invoice, and refund requests: Handled per [Lemon Squeezy Buyer Terms](https://www.lemonsqueezy.com/buyer-terms).
- You may also email `support@thockly.app` with your order ID.

### 3. General Inquiries & Feedback
For general feedback, switch sound requests, or partnership queries:
- Email: **support@thockly.app**

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## Business & Organization Details

- **Product:** Thockly
- **Organization:** Thockly
- **Address:** 548 Market St #84411, San Francisco, CA 94104, US
- **Official Domain:** [https://thockly.app](https://thockly.app)
- **Customer Support:** support@thockly.app

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## Machine-Readable Resources

- [LLMs Agent Guidance (llms.txt)](https://thockly.app/llms.txt)
- [Comprehensive LLM Reference (llms-full.txt)](https://thockly.app/llms-full.txt)
- [XML Sitemap](https://thockly.app/sitemap.xml)
- [Privacy Policy](https://thockly.app/privacy)
- [Terms of Service](https://thockly.app/terms)