Contact & Support

Thank you for using Thockly. Whether you need technical assistance with audio output, have a question about license key activation, or want to suggest a new switch sound profile, here are the best ways to get in touch.

Support Channels

1. Technical Issues & Bug Reports

If you experience unexpected behavior, audio latency issues, or startup errors on Windows 10 or 11, the quickest way to get help is through our public issue tracker:

• GitHub Issues: https://github.com/zioder/thockly-releases/issues
• Please include your Windows build number (e.g. Windows 11 23H2), your audio output device (headphones, USB DAC, Bluetooth), and steps to reproduce the issue.

2. Email Support

For direct inquiries, account questions, or general feedback:

• Email: support@thockly.app
• Expected Response Time: We aim to reply to all inquiries within 24 to 48 business hours.

3. License Keys & Billing

Payments and license issuance are handled by our merchant of record, Lemon Squeezy:

• Locating Your License Key: Search your email inbox for the order confirmation receipt from Lemon Squeezy containing your license key.
• Billing & Refund Questions: Purchases are subject to Lemon Squeezy Buyer Terms. If you need help locating an order, email support@thockly.app with your purchase email address.

Company & Organization Details

• Organization: Thockly
• Official Website: https://thockly.app
• Releases Feed: https://github.com/zioder/thockly-releases
• Address: 548 Market St #84411, San Francisco, CA 94104, United States

Quick Links

Check our Frequently Asked Questions for immediate answers, or review our Privacy Policy and Terms of Service.